Policies

Cancellation Policy

A lot of time and thought goes into scheduling clients so you can have an excellent one-on-one experience at a time that works best for you! There is typically a waitlist of families hoping to secure an appointment, so if you’re unable to make your appointment or are feeling uncertain, please let me know as soon as possible so I can offer that time to another family.

Cancellations Made with More Than 24 Hours’ Notice:
There is no penalty, and your consideration is greatly appreciated!

Cancellations Made 6–24 Hours Before the Appointment:
A $25 late cancellation fee will be invoiced.

Last-Minute Cancellations (Within 6 Hours):
If you cancel within 6 hours of your scheduled appointment, a $40 charge will be invoiced. Repeated last-minute cancellations or no-shows may result in no longer being accepted as a client.

No-Shows:
No-shows will be charged $50 for their missed appointment. If you are more than 10 minutes late, your appointment may be cancelled and treated as a no-show.

Over-Time Appointments

Appointments are scheduled for 20 minutes for one client receiving a pair of piercings. I understand that children may need a few extra minutes to feel comfortable, and that families may occasionally run late. However, if your appointment extends more than 10 minutes beyond the scheduled time, an additional $20 over-time fee may apply.

Payment Policy

Payment is due at the time of service.

Accepted Forms of Payment:
Venmo, Zelle, and cash are accepted.

No-Piercing (Change of Mind) Policy

It’s totally normal to feel a little nervous, and you’re always welcome to ask questions ahead of time! I do my best to schedule clients who are truly ready for ear piercing to avoid the following situation: you arrive, we prepare, and your child decides they can’t go through with it.

This situation is rare — but if you do come to your appointment and decide not to proceed with the piercing, please note that the full appointment fee still applies. Time, preparation, and opened sterile materials are all part of the service, even if the piercing isn’t completed.